Booking & Appointments:

• Appointments can be booked online, via phone, or through direct messages on our social media.

• All treatments require a non-refundable booking fee to secure your appointment.

Cancellations & Rescheduling:

• We require a minimum of 48 hours' notice for cancellations or reschedules.

• Cancellations made with less than 48 hours' notice will result in a loss of your booking fee.

• No-shows will be charged 100% cost of the service booked and may result in restricted booking privileges and your card on file will also be charged for the total cost of the service. Without the payment made for the missed appointment, another booking will be cancelled.

Late Arrivals:

• A 10-minute grace period is provided (Except for appointments less than 1 hour). If you arrive later, your appointment may need to be shortened to accommodate the next client or rescheduled, which will incur a rescheduling fee. Please note that late arrivals may impact the quality and longevity of your treatment, and this will be at your own risk. If rescheduling is necessary due to lateness, the non-refundable booking fee will be forfeited

Last-Minute Bookings & After-Hours Services

To ensure a smooth experience for all clients and to protect my time and business, the following policies are now in place:

1. No Service Without Payment – All last-minute walk-in clients must pay in full before any treatment begins. No exceptions.

2. Cut-Off Time for Services – I do not accept services that extend past my official closing time. If I do choose to take an after-hours appointment at my discretion, a surcharge will apply and must be paid upfront.

3. No Bartering on Prices – My prices are set and non-negotiable. If a price is agreed upon before a service, that is the final price.

4.  Consultation Forms & Client Records – For safety and service quality, consultation forms must be completed before any treatment. This is why pre-booking is always preferred.

5. Right to Refuse Service – I reserve the right to refuse service to anyone who does not respect my policies, time, or pricing.

Illnesses:

• If you inform us of your illness with proof, we will provide a one-time grace period to reschedule without losing your booking fee. However, rescheduling or illness-related cancellations more than twice in a row will result in losing your booking fee and possible booking privileges. This means you will no longer be able to book online at your convenience and will need to book directly through a member of staff.

Test Patches & Medical Requirements:

• Patch tests are mandatory for certain treatments and must be completed at least 48 hours prior to your appointment.

• If you suffer a negative reaction from a test patch, you must inform us with a clear picture in daylight within 48 hours so we can act accordingly. If a booking fee has been paid, we may, at our discretion, refund the fee if the reaction is confirmed and reported promptly. Without contact or proof, the booking fee will be forfeited if the appointment does not go ahead. It is your responsibility to inform us of any allergies, illnesses, or changes in your medical history to ensure your safety. Failure to do so may result in complications for which the salon will not take responsibility. Please note that any adverse reactions, grazing from waxing, or changes in results due to factors such as new medications, skincare, or allergies are not the salon’s responsibility. Test patches are available to book online and are strongly recommended for your safety.

Pre-Care and Aftercare:

• It is your responsibility to follow all pre-care and aftercare advice provided verbally or on this website. Failure to do so may impact the longevity and quality of your treatment, and the salon will not be held accountable for any negative effects resulting from disregarding this advice. You must also use any recommended aftercare products as intended and avoid misuse to ensure optimal results.

• Please note that not purchasing the recommended aftercare products by the salon, may impact the longevity and quality of your treatment, and the salon will not be held responsible for these outcomes.

Treatment Risks:

Clients are advised that certain risks are inherent in treatments. For example:

• Grazing from waxing treatments can occur due to new skincare, medications or recent sunbed use, and you acknowledge that this is a possibility. The salon is not responsible for such occurrences.

• Arriving with leftover mascara, eye makeup or strip lash glue on your lashes may result in a shortened treatment, an added surcharge for removal, or the need to reschedule your appointment. If your lashes or skin are not properly prepped, this can impact the quality and longevity of your treatment. The salon is not responsible for any adverse results in such cases. Following pre-care and aftercare advice is essential to minimise risks and ensure the best results. If we reschedule your appointment due to such cases, you will loose the booking fee and we do not take any responsibility for services rushed then the treatment is impacted by results or longevity.

• If treatments are rushed due to lateness or failure to follow pre-care advice, the salon will not be held responsible for the outcome.

• Failure to disclose medical conditions or contraindications may lead to adverse effects, for which the salon is not responsible.

Honesty and Safety:

• Clients must be truthful when filling out consultation forms. Agreeing to complete the consultation form fully and accurately is essential. Without a completed consultation form, the treatment cannot proceed due to safety and insurance purposes.

• Arriving with contraindications without informing us in advance will result in being charged for the service while being sent away to get GP approval. Proof of this approval must be shown before rebooking, and a new appointment must be made.

Refunds & Adjustments:

• We do not offer refunds on services. However, if you are dissatisfied, please contact us within 48 hours for a complimentary adjustment. However, if the issue is determined to be due to failure to follow aftercare instructions, not using the correct aftercare products, improper use of aftercare products, or other actions on your part, we will not provide a complimentary adjustments or actions.

• Refunds on retail products are only accepted if the product is unused, unopened, and returned within 14 days with proof of purchase.

Client Conduct:

• Please arrive alone for your appointment unless previously discussed.

• Children and extra guests are not permitted unless receiving a service.

• Clients are expected to remain respectful and refrain from verbal or physical aggression. Any damages caused to the salon by you or your companions must be paid for. Attempting to leave without payment will result in your card being charged for the full service amount.

Complaints:

If you wish to make a complaint, you must submit it in writing via email within 48 hours, to:  infomakeupbeautybar@gmail.com. Please include all relevant details and proof of the circumstances. Allow up to one week for a resolution, as we may need this time to investigate and ensure a fair outcome. Under no circumstances do we offer refunds. If the fault lies with the salon, we will rectify the situation and may offer an alternative resolution at our discretion. Any verbal or written abuse towards staff will result in forfeiture of your complaint, as we do not tolerate any form of nastiness or aggression.

Health, Hygiene & Safety:

• All tools and surfaces are thoroughly sanitized after each client.

• Disposable tools are used where required for hygiene purposes.

• Hands are sanitized before and during treatments as necessary.

Gift Vouchers & Promotions:

• Gift vouchers are valid for 12 months from the purchase date and are non-transferable.

• Promotional offers cannot be combined unless stated otherwise.

Photography & Social Media:

• We may take before and after photos of your treatments for marketing purposes. Consent will be requested prior to use.

Salon Environment:

The salon prioritises a safe, relaxing, and unrushed environment. We take pride in delivering the best results by allowing sufficient time for necessary preparation, consultations, treatments, aftercare advice, payments, and rebooking's. We never rush clients out the door, ensuring a luxurious and professional experience every time.

No Children in the Salon –

For safety and to maintain a relaxing environment, children are not allowed in the salon. The salon is not a suitable place for young children, as they can be a distraction during treatments. Additionally, if a child damages or breaks anything, the parent/guardian will be fully responsible for the cost of repair or replacement.